Full Job Description

Supervises and coordinates activities of workers taking customer orders for products and merchandise by telephone, mail, or in person: Monitors ORDER CLERKS (clerical) to evaluate order-taking performance and to assist in responding to customer inquiries and complaints. Consults with sales, technical, shipping, or administrative staff and telephones or writes letters to answer or advise customer. Reviews completed orders for errors or omissions. Trains ORDER CLERKS (clerical) in order-taking procedures and customer-relations techniques, and advises workers of new or revised information on products or merchandise, such as product capability, pricing, credit, warranties, and shipping. Performs other duties as described under SUPERVISOR (clerical) Master Title.

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